Freshsales
crm
Freshsales is a CRM and sales automation platform by Freshworks that helps sales teams manage leads, track deals, and close faster with built-in communication and AI-powered insights.
100+
100+ Reviews
Users Claimed This Deal
User
60K+
Founded
2016
HQ
San Mateo
Employees
4,000+
User
60K+
Founded
2016
Employees
4,000+
HQ
San Mateo
Product Overview
Freshsales is a modern CRM designed to help sales teams streamline lead management, automate workflows, and improve deal visibility. With built-in phone, email, AI-powered lead scoring, and reporting, Freshsales enables teams to sell smarter and faster.
Rating Breakdown
Ease of Use
4/5.0
Features
5/5.0
Value for Money
5/5.0
Support
4/5.0
Performance
4/5.0
Officially Verified Reviews
4.0
Based on 890 Reviews
Pros
Built-in phone and email
AI-powered lead scoring
Strong automation features
Competitive pricing
Cons
UI can feel busy for new users
Some features locked behind higher plans
Customization less flexible than enterprise CRMs
Reporting depth improves on higher tiers
Best Use Case
Sales Lead Management
Capture, score, and manage leads from first touch to close.
4.4/5.0
Inside Sales Teams
Run calling and email outreach directly from the CRM.
4.5/5.0
SMB Sales Automation
Automate follow-ups and sales workflows for small teams.
4.3/5.0
Deal Pipeline Tracking
Visualize deal stages and improve close rates.
4.5/5.0
Revenue Forecasting
Track sales performance and predict future revenue.
4.4/5.0
Sales Lead Management
Capture, score, and manage leads from first touch to close.
4.4/5.0
SMB Sales Automation
Automate follow-ups and sales workflows for small teams.
4.3/5.0
Revenue Forecasting
Track sales performance and predict future revenue.
4.4/5.0
Inside Sales Teams
Run calling and email outreach directly from the CRM.
4.5/5.0
Deal Pipeline Tracking
Visualize deal stages and improve close rates.
4.5/5.0
Frequently Asked Questions
Freshsales is used for CRM, lead management, sales automation, and deal tracking.
Ready to try Freshsales?
Join millions of users who trust Freshsales for their workflow. Start using for free today.